![]() If you do not have Internet access, or you plan to keep the system on a private intranet, select the Manual tab.If you have Internet access, select the Automatic tab.In the following dialog box, select one of the following tabs:.In the License Management dialog box, click Add License….In the top-left corner, click to open the New Task menu, then click.There is no user name or password set on the recorder. Double-click the new recorder name to log in.After the license is activated, you can immediately use the licensed features. The first time you connect to the new appliance with the ACC Client, you must activate a license for the new ACC software. Other parts of the ACC system may start while you perform this procedure, but you will not be able to use any of the features until after license activation is complete. If you don't have a license, you will need to purchase one. Thanks in adavance.Activating the Avigilon Control Center™ Licenseīefore you can configure cameras and monitor live or recorded video, you will need to activate the ACC software license. If you come across something or need any further info I'll keep an eye on this thread. I don't see issues with any other streaming type services so not sure if it's the way they stream H.264 or what's going on. Since we're a Dell shop, so to speak, I haven't been able to test any other Iris powered hardware from other Mfg's. Although from what I'm seeing in this thread is that there are three common parts to this issue, It's Avigilon, Iris, AND Dell hardware. I got the same answer from Avigilon that the other person got was that "It's on Intel's end" which to me says that it's a cop out by Avigilon that they didn't look into how the Iris chipset would affect their software when Iris was released. However, if you move your mouse cursor into the video and use the scroll wheel it will advance the video kind of frame by frame or multiple frames at a time. When you open a camera to view it, it's just a still image. It will not stream the live video and cannot view the recorded video. We see this with Avigilon ACC version 6 and Version 7. I've also tired the Intel driver 9466 with no luck. ![]() We're experiencing this on the Dell Latitude 7420 laptop with the Iris Xe chipset. I can reply to your questions, I've tried all 5 of the Dell versions on the driver which are 27.20.100.8853, 9079, 9415, 9510, and the latest 9565.
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